Exchanges and store credit

Keep more sales with exchanges, similar products, and bonus credit.

Every exchange or store credit is a sale you keep. Vantly helps customers choose them over a refund, without making refunds hard to find.

What customers can exchange for

When a customer chooses an exchange, they see other sizes and colors of the same product first, then similar products. In Settings › Exchanges, choose where similar products come from: the same product type, collection, vendor, or tag.

Encourage exchanges and store credit

In Settings › Return options, choose how the portal presents the options:

• Gently (recommended): exchange and credit first, with a short perk line; refunds show their timing.
• Exchange first: the exchange up front, with other options one tap away.
• Neutral: every option shown the same way.

You can also add a bonus (for example 10% extra) to store credit or exchanges.

Price differences

Choose how exchanges are priced:

• Free swap: exchanges are always free. Only items that cost the same or less are offered.
• Customer pays the difference: the customer keeps their original discount. If the new item costs more, they get a Shopify invoice for the difference, and the exchange ships once it's paid. The return page shows whether it's paid, and you can resend the invoice or copy the payment link. Vantly sends one reminder after 2 days.

If the new item costs less, choose whether the rest becomes store credit, a refund, or nothing.

Next: Reviewing returns · Questions? support@vantlyapps.com