Reviewing returns

Approve, reject single items, adjust values, and complete returns.

New returns appear on the Returns page. Open one to review it.

Approve or reject

Approve return accepts it in Shopify and emails the customer the next steps. Reject closes it and tells the customer why.

To accept only some items, switch those items to Reject in the Items list and give a reason. The button then reads, for example, Approve 1 of 2 items.

Adjust an item's value

Click the pencil next to an item's price to deduct or add an amount (for example, a missing part or a goodwill credit). The reason is saved in the return's history; the customer doesn't see it.

Receive and complete

When the package arrives, mark it received, choose whether to restock each item, then complete the return to issue the refund, store credit, or exchange order.

Green returns

When a rule lets the customer keep the item, there's nothing to ship back. The customer gets a "You can keep it" email and the return goes straight to payout.

Bundles

Bundles sold as one product can be returned by their individual items. Set them up in Settings › Bundles.

Next: Return labels · Questions? support@vantlyapps.com